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Important Patient
Information
Help Us Serve You Better
Get to Know Our New Scheduling Guidelines
To continue providing exceptional service and ensure availability for all of our patients, the Institute of Eternal Youth Aesthetics & Wellness is implementing an updated cancellation policy effective immediately.
Here’s what you need to know:
We now require a valid credit card on file when booking any appointment. This helps us reserve dedicated time and resources for your care.
To avoid a cancellation fee, we kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
A $50 fee will be charged to the card on file for the following:
• Same-day cancellations
• No-shows (including arriving more than 10 minutes late)
• Rescheduling with less than 24 hours’ notice
Additionally, all appointments must be confirmed at least 24 hours in advance.
You will have multiple opportunities to confirm via text, phone call, and/or voicemail. If we are unable to confirm your appointment before the 24-hour window, your appointment will be cancelled.
We understand life happens, and we appreciate your cooperation as we implement this policy to better serve everyone in our community.
Thank you for your continued trust in the Institute of Eternal Youth Aesthetics & Wellness- we look forward to seeing you soon!
Warmly,
Your Eternal Youth Team
Appointments
All treatments require an appointment. Walk-ins may be accommodated based on provider availability. Mobile services are available for a limited menu of services. Schedule your appointment by text or phone call. Call (239) ETERNAL (239-383-7625) or Text 1(844)575-1939.
Our regular office hours are Monday from 10:00 am to 4:00 pm, Tuesday from 10:00 am to 6:00 pm, Wednesday from 10:00 am to 4:00 pm, Thursday from 10:00 am to 6:00 pm and Friday from 8:00 am to 3:00 pm. We can provide special after-hours or weekend appointment times based on provider availability if you are unable to come during normal hours.
Consultations
We’re pleased to offer complimentary 15-minute consultations with our providers to discuss your concerns and recommend the best treatments for your needs.
If you’re interested in same-day treatment, we’ll do our best to accommodate based on provider availability—but it’s always best to mention this when scheduling so we can plan accordingly.
If you’re booking a treatment appointment after your consultation, a $150 deposit is required for all appointments 30 minutes or longer (excluding neurotoxin visits). Neurotoxin appointments simply require a valid card on file.
Need to reschedule? No problem—your deposit will transfer with your appointment. If you cancel with 24+ hours’ notice, your deposit is refundable. For cancellations with less than 24 hours’ notice, a $50 cancellation fee applies, and the remaining $100 may be refunded. For no-shows, the full $150 deposit will be retained.
We look forward to helping you feel your absolute best—starting with your consultation!
Consultations
We’re pleased to offer complimentary 15-minute consultations with our providers to discuss your concerns and recommend the best treatments for your needs.
If you’re interested in same-day treatment, we’ll do our best to accommodate based on provider availability—but it’s always best to mention this when scheduling so we can plan accordingly.
If you’re booking a treatment appointment after your consultation, a $150 deposit is required for all appointments 30 minutes or longer (excluding neurotoxin visits). Neurotoxin appointments simply require a valid card on file.
Need to reschedule? No problem—your deposit will transfer with your appointment. If you cancel with 24+ hours’ notice, your deposit is refundable. For cancellations with less than 24 hours’ notice, a $50 cancellation fee applies, and the remaining $100 may be refunded. For no-shows, the full $150 deposit will be retained.
We look forward to helping you feel your absolute best—starting with your consultation!
Gratuity Policy
Envelopes for cash tips are now available for you to show appreciation to your provider. We are no longer able to accept gratuity via credit cards, debit cards, or digital payment methods. Thank you for your understanding.
Mobile Concierge
Service
In-Home Mobile Visits can be scheduled with us for a nominal fee. Call or text us to inquire about availability.
Mobile Concierge
Service
In-Home Mobile Visits can be scheduled with us for a nominal fee. Call or text us to inquire about availability.
Injection Events
Injection Events can be scheduled with us! Gather your friends together at your home or business and have our injection experts come to you. The Host/Hostess has an opportunity to earn free products and services. Call or text us to inquire about availability and to schedule your injection event.
Payment Plans Accepted
We accept multiple forms of payment for treatments
(Visa, MasterCard, Discover, American Express, Your HSA).
Ask about our credit options:
Membership Plans Available
Enroll in one of our VIP membership options and finance with Affirm.
Sign up today and start earning exclusive rewards.
Important Information
New Patients
We’re excited to meet you and discover your needs. New patients should arrive 15-minutes early to their appointment to complete intake forms and meet one-on-one with your aesthetic professional.
Confidentiality
All customers/patients receive 100% confidentiality. Our clinical practices and treatments are always provided confidentially for all customers. Our systems are all encrypted and HIPPA compliant.
Online Consultations
Save time and have your initial consultation online. We now offer virtual initial consultations for some of our services to help save you time during your first appointment. We can discuss your aesthetic and wellness needs, as well as provide a cost estimate for treatment. *Some services require an in-person consultation to best assess volume needs. Call or Text to set up your access to the patient portal (RxPortal) and to schedule your virtual consultation.
Disability Access
Accessibility is a priority at our clinic. Our office is located on ground level and the office space is wheelchair accessible.
Get $25 Off
Download the Eternal Youth Club app, an exclusive VIP patient portal for the Institute of Eternal Youth Aesthetic & Wellness!
It’s Completely FREE to join, and for signing up, you’ll receive $25 toward your next $200 purchase. Sign up today and start earning exclusive rewards!
Book Your Consultation Today
Get in touch with one of our specialists and let them offer step-by-step guidance on your treatment. Discover why we are the most trusted cosmetic injectables and wellness clinic in the area.